Excellent customer services aren’t what you would normally associate with Britain’s high street especially so in mobile phone shops where staff can sometimes seem more concerned with where they’re going out at the weekend than the job they are paid to do so as my T Mobile contract came to an end I braced myself for an informative trip around our local shopping mall Bluewater to see what I could find.
I walked into a Vodafone store and both assistants were busy, I stood around for a while and as the girls were playing up and it seemed neither member of staff had spotted me, even though we were making a lot of noise, I left and made my way on to T Mobile, might as well see what they have to offer.
I passed by the Virgin Mobile store on my way as we have our broadband, TV and landline with them but the young girl assistant seemed clueless and her colleague, who really didn’t want to be working that day, wasn’t much more helpful so I moved on.
Now I am under the impression that each shop assistant should know their products and offers inside out and apart from new staff only recently joined I would expect to be told the best possible option available to me and not the company I am talking to. So when Mitch my T Mobile assistant asked me what I wanted I told her :- Internet to be able to Tweet and update Facebook, and I’m not too bothered about phoning people or texting as I seem to use that less and less these days. Oh and I’d love a Smartfone and I need to pay as little as possible as I’m still not back to work yet.
Tricky one right? She was never going to tick all of those boxes and have a satisfied customer walking out of her shop.
She took me over to the HTC display and showed me the one I could have. It looked…well it didn’t really, they’re sort of models so they don’t give you a good idea of how it can be used do they? But I said ‘Nice’ as it was HTC and it was a smartphone that I had my eye on.
First she offered 600 minutes and 600 texts and unlimited internet for £20 circa a month which is a superb offer but as I’m not a big user of the phone minutes I asked if there was a contract with fewer minutes available.
Well blow me if I walked out later with my brand new HTC which she very kindly set up for me (she knew in one glance it would take me forever) on a contract that’s just over £10 a month With Unlimited Internet.
I wondered if she got it wrong, she may get into massive trouble. Surely it cant’ be right? But I asked Mitch and she assured me it was correct and she had also added 60 minutes international calls so I can speak to my Tommy and my Megan on their free booster scheme! So what can I say other than get down to see her at Bluewater and see what amazing offers she can come up with for you.
This is not a sponsored post, I am just over the moon that there are still excellent shop assistants out there who really can do there job so take note T Mobile and I don’t know Mitch other than she served me excellently that day.